From the initial kick-off to the REX, our team supports you with structured, transparent project management tailored to your needs. Thanks to our SaaS EventTech platform and the expertise of our project managers, you benefit from a clear framework and continuous support to ensure a smooth, controlled event without any unexpected surprises.
Our event support
By choosing AppCraft Events, you are choosing a responsible partner that puts people at the heart of its strategies and relationships.
We are passionate about our work and would be delighted to support you with your upcoming events.
We want your customer experience to be a pleasure:
• The pleasure of USING our solutions.
• The pleasure of WORKING together.
Premium Offer:
• Personalized kick-off: review of challenges, reverse planning, responsibilities, and deadlines.
• Monitoring of your project with regular updates.
• Two-hour training session dedicated to your team.
• Feedback once the project is complete.
Throughout the production phase, you have access to a comprehensive set of resources and tools:
• Detailed documentation and tutorial videos.
• Integrated chatbot to answer immediate questions.
• Customer testing guide to be completed before launch.
• Customized templates sent according to your needs: participants, workshops, speakers, exhibitors, collaborators, etc.
• Technical support for platform-related issues.
• Customer support for questions related to configuration or organization.
• Reservation of equipment for the big day (printers, smartphones, tablets, etc.).
On the day of the event, you will have the support of a dedicated project manager:
• Online assistance to respond to all requests in real time.
• Option to have a project manager physically on site to manage:
◦ Sign-in,
◦ Interactivity,
◦ Equipment,
• And all critical tasks on the day of the event.
Once your event is over, our support continues:
• Feedback collection.
• Organization of a comprehensive review: analysis of statistics, identification of strengths and areas for improvement.
• Automatic reminder to delete events according to your security rules.
• Data deletion by our teams 8 weeks after the end of the event.
