1. Purpose and Scope
This charter sets forth the responsible procurement policy of AppCraft, an ISO 20121-certified provider of SaaS solutions for the events industry. It applies to all purchases of goods, services, and work performed by AppCraft in the course of its business activities, including:
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Technical Services and Digital Infrastructure (hosting, third-party SaaS, development tools)
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Professional services (consultants, freelancers, specialized firms)
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Purchases of Supplies, Materials, and Equipment
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Event services related to corporate life (seminars, team-building activities)
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General Services (Facilities, Transportation, Food Services, Health Insurance, Wellness)
This policy is part of AppCraft’s Responsible Management System (RMS), which is certified to ISO 20121:2024. It meets the requirements of Clause 8.3 of the standard and is based on the recommendations in Annex B and the ISO 20400 standard (Responsible Procurement).
This policy applies to all AppCraft employees who are required to incur expenses or select service providers, and applies regardless of the amount involved.
2. Guiding Principles
AppCraft's procurement practices are guided by the four principles of sustainable development set forth in the ISO 20121 standard:
| Principle |
App at AppCraft |
| Transparency |
Communicate honestly about our selection criteria, purchasing decisions, and supplier evaluations. |
| Duty of Care |
Assess the social and environmental impacts of our purchases and suppliers before entering into any contracts. |
| Integrity |
Base every purchasing decision on objective, well-documented criteria that are free from any conflict of interest. |
| Inclusion |
Actively support local service providers, microbusinesses and small and medium-sized enterprises (SMEs), social economy organizations, and companies committed to diversity. |
These principles apply to all stages of the procurement cycle: identifying needs, searching for service providers, selection, contracting, monitoring, and post-service evaluation.
3. Policy Objectives
AppCraft is committed to achieving the following goals in its procurement activities:
3.1 Reducing the Environmental Impact of Our Purchases
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Prioritize service providers committed to reducing their carbon footprint
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Promote online services and digitization to reduce the need for in-person visits
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Incorporate digital sustainability criteria into our selection of third-party SaaS tools
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Limit unnecessary purchases and extend the lifespan of equipment
3.2 Promoting Social and Economic Equity
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Strictly adhere to contractual payment terms, particularly with regard to microbusinesses and small and medium-sized enterprises (SMEs)
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Give preference to local service providers in the Île-de-France region to support the local economy
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Reject any service provider whose practices violate fundamental human rights or labor laws
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Promote diversity and inclusion in the selection of service providers
3.3 Ensuring Integrity and Transparency
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Base every purchasing decision on documented, objective, and traceable criteria
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Prevent any conflicts of interest in the selection process
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Document and share the results of supplier evaluations
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Ensuring GDPR Compliance in Supplier Data Management
3.4 Exercising Our Duty of Care
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Assess our service providers’ CSR practices before entering into any contracts
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Include sustainability clauses in our contracts and purchase orders
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Support our suppliers who are new to sustainable development rather than excluding them outright
4. CSR Evaluation Criteria for Service Providers
All new service providers are asked to complete the AppCraft CSR questionnaire (available via HubSpot) before entering into any contract. The criteria evaluated cover five areas:
| CSR Dimension |
Criteria Evaluated |
| Environment |
Policy on reducing GHG emissions, waste management, digital footprint, renewable energy. |
| Social & HR |
Compliance with labor laws, decent working conditions, non-discrimination, gender equality. |
| Governance |
Transparency in business practices, anti-corruption efforts, data protection (GDPR), privacy policy. |
| Local & Economic |
Priority given to locations in the Île-de-France region; support for microbusinesses and small and medium-sized enterprises; fair trade; local employment. |
| Responsible Digital Technology |
Information security, digital frugality, GDPR compliance, service accessibility. |
Recurring service providers are re-evaluated annually. A service provider that refuses to complete the CSR questionnaire within 30 days will have its business relationship suspended pending compliance.
5. Responsible Procurement Processes
AppCraft follows a structured 7-step process for every major purchase:
| # |
Step |
Actions |
Manager |
| 1 |
Identifying the Need |
Define the expected technical criteria AND CSR criteria |
In-House Buyer |
| 2 |
Search & Shortlisting |
Identify up to 3 service providers · Verify DD references |
In-House Buyer |
| 3 |
CSR Questionnaire |
Send the HubSpot CSR questionnaire to each candidate |
In-House Buyer |
| 4 |
Evaluation |
Rate each service provider (based on price and CSR criteria) · Update the list |
CFO / CEO |
| 5 |
Contractualization |
Include sustainability clauses in the contract or purchase order |
CEO / CFO |
| 6 |
Monitoring During Service Delivery |
Verify compliance with sustainability commitments during the assignment |
In-House Buyer |
| 7 |
Post-Service Evaluation |
Complete the supplier evaluation form · Update the scores |
CFO |
Competitive Bidding Rules
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A maximum of 3 vendors may be consulted through a request for proposals
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Each candidate is given a minimum response time of 3 weeks
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Evaluation criteria provided to all candidates in advance DAF
Reimbursement may be available if the volume of deliverables requested is too large
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Process accessible to small organizations (no size-based eligibility requirements)
Payment Terms
AppCraft is committed to adhering to the following payment terms, in accordance with the LME Act and the spirit of fair trade as set forth in Annex B of ISO 20121:
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Payment due within 30 days of the invoice date for microbusinesses and small and medium-sized enterprises
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Payment in accordance with the contractual deadlines for other service providers
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Zero late payments: Any delay will result in immediate corrective action
Management's Commitment
I, the undersigned, Laurent BEL, CEO of AppCraft, commit to implementing and enforcing this responsible procurement policy at all levels of the organization. This policy is a cornerstone of our ISO 20121-certified responsible management system and reflects our corporate values: transparency, integrity, inclusion, and due diligence.
Done in Paris, May 13, 2026
